Student FAQ’s

• Visit Thinkific and log into your account.

• If this is your first time setting up your account, then you will have received a welcome email from Thinkific inviting you to finish setting up your account with a password of your choice. See an example below: 

  • Re: Welcome to Jelly Academy Learning Series

  • From: Jelly Academy Learning Series <noreply@notify.thinkific.com>

  • View an example of what the email looks like here.

• You will receive a calendar invite from support@jellyacademy.com inviting you to the sessions and/or workshops. 

• You can also find the link to each session or workshop in Thinkific under the corresponding module.

• To stay on track and finish the course by your deadline, we highly recommend completing 1 module each week. 

• We encourage you to save or download the course calendar provided in the “Before You Begin” section in Thinkific to see the suggested deadlines for each module.

• Depending on whether you are completing the industry certifications, it can take up to approximately 10 hours a week to work through one module.

• Without the industry certifications, the course will take a shorter amount of time to complete each module (approximately 3-5 hours).

Please reach out to your Student Success Coordinator or main point of contact for additional support.

• Please install Adobe Acrobat Reader for free. 

• Download each assignment and open them up using Adobe Acrobat Reader. 

• Complete each assignment directly on the assignment file, following the instructions. 

• Save your assignment and upload it to the corresponding assignment page in Thinkific.

• These assignments provide a page-by-page walkthrough of each tool. 

• You are not required to build out an ads campaign on the platform.

• You are to complete the assignment directly on the pdf assignment file by downloading the file, and opening it in Adobe Acrobat Reader.

• Head back to Thinkific and the corresponding assignment page. For example, “Public Relations Assignment”.

• On the page will be an upload box underneath “Submit your assignment”. 

• Click “Select files to upload” and select your completed assignment. 

• Click “Upload” and submit your assignment. 

• If you don’t see the upload box, then please try these options: 

  • Log in and out of your Thinkific account.

  • Open Thinkific in a different browser and update your browser if needed.

  • Restart your computer.

• If a page is left incomplete (i.e. you did not press the “complete and continue” button), it will reduce your percentage completed. 

• Also, for all assignments and certification pages, a document must be submitted and approved in order for those pages to be considered complete. 

• Please review your course progress through the left-hand menu, ensuring each page is completed and displays a checkmark. See an example here.

If you’ve reached 100% in Thinkific, you can find your completion certificate in your Thinkific account. 

• Login to the Thinkific site:  

  • Click the account menu on the top right.

  • Select My Account.

  • Select Certificates on the left menu.

  • Click View on the desired certificate.

If you did not reach 100% in Thinkific (i.e. 99% and below), and you’ve completed the course, you will receive your certificate via Accredible. Please check your email for a separate email from Accredible.

You should receive your certificate of completion (whether via Thinkific or Accredible) within 1 week of the course deadline. If not, please reach out to your Student Success Coordinator or main point of contact for additional support.

Please reach out to hello@jellyacademy.com and we will assist you with this.

Provided you complete all required content by the deadline and submit your deliverables, your access to the course will be extended an additional 6 months. 

• During this time, you will be able to access the industry certifications, all recordings, and the course materials. 

• Unfortunately, access cannot be extended beyond the additional 6 months.

• If completing these certifications are optional for you, then you can come back to complete them at a later time if you wish or skip over them entirely if they do not benefit you.

• If you are required to complete these certifications, then please keep in mind that most of them (except for 100-101: Meta Certified Digital Marketing Associate) are open book exams.

• You can also re-take them  if you do not pass the first time (except for 100-101: Meta Certified Digital Marketing Associate).